Work Experience
January 2024 – Present
Managing Partner
AL HURR CAR RENTAL L.L.C
ABU DHABI - UAE
As the Managing Partner at Al Hurr Car Rental, responsibilities include steering the company’s strategic direction and overseeing daily operations. Key tasks involve implementing innovative digital solutions to enhance customer experiences and streamline operational processes. Efforts focus on optimizing fleet management and expanding market presence to position Al Hurr Car Rental as a leading player in the industry. Emphasis is placed on fostering a customer-centric approach and driving sustainable growth through strategic planning and effective leadership.
January 2020 – December 2023
Vice CEO & Managing Director
PHANTOM RENT A CAR L.L.C
DUBAI - UAE
In the role of Vice CEO and Managing Director at Phantom Rent A Car, significant contributions were made to shaping the company’s operational and strategic vision. Major reforms were directed to improve overall performance and profitability. Responsibilities included developing and implementing innovative marketing strategies to enhance brand visibility and customer engagement. Leadership involved guiding a team through significant changes, fostering a high-performance culture, and driving business growth through strategic planning.
July 2019 – December 2020
General Manager
MIRAGE RENT A CAR L.L.C
ABU DHABI - UAE
As General Manager at Mirage Rent A Car, oversight was provided for all operational aspects of the business, including day-to-day management and strategic planning. Systems were implemented to enhance service delivery and operational efficiency, contributing to a notable increase in market share. Additionally, service offerings were expanded and rental processes optimized to better meet customer needs and improve satisfaction.
July 2017 – June 2019
Operations Manager
MIRAGE RENT A CAR L.L.C
ABU DHABI - UAE
In the role of Operations Manager, focus was placed on streamlining operational processes and improving fleet management. New systems were introduced to reduce vehicle downtime and enhance service efficiency, laying the groundwork for subsequent advancements and promotion to General Manager.
April 2017 – June 2017
Technical Support Engineer
Solutions Software Technology (SST)
CAIRO - EGYPT
Provided crucial support for software systems at SST, ensuring smooth operation through troubleshooting and implementing solutions to maintain functionality.
August 2014 – September 2014
Internship
Vodafone Egypt
CAIRO - EGYPT
During the internship at Vodafone Egypt, a deep understanding of customer service was developed, focusing on strategies to enhance service delivery and achieve customer satisfaction. Contributions to various projects provided insights into improving customer interactions and refining service processes.
Education
2011 - 2016
Modern Sciences and Arts University
Bachelor of Engineering (BEng) in Electrical Communication & Electronics Systems Engineering
Grade: Very Good
The Bachelor of Engineering in Electrical Communication & Electronics Systems Engineering from Modern Sciences and Arts University provided a strong foundation in electrical engineering principles. The program covered essential topics such as circuit design, electronic devices, and communication systems. Courses included Electric Circuit Analysis and Solid State Devices, focusing on both theoretical knowledge and practical skills. The curriculum emphasized hands-on learning through lab work and projects, preparing students for real-world challenges. Advanced subjects like Microwave Engineering and Fiber Optics were also part of the program, equipping graduates with the skills needed for specialized roles in the industry.
2011 - 2016
University of Greenwich
Bachelor of Science (BSc) in Electrical and Electronics Engineering
Grade: Very Good
The Bachelor of Science in Electrical and Electronics Engineering from the University of Greenwich offered a comprehensive education in electrical engineering. The program included courses such as Electric Circuit Analysis and Digital Logic Design, providing both theoretical and practical knowledge. Students gained hands-on experience through lab work and projects, which were integral to understanding complex engineering concepts. The curriculum also covered Electromagnetic Fields and Automatic Control Systems, preparing graduates for diverse careers in electronics and telecommunications. The balanced approach of theory and practice ensured a well-rounded education, equipping graduates with the skills necessary for solving real-world engineering problems.
Skills
Managing Director
Sales Management
Account Management
Operations Management
Customer Relationship Management
Risk Management
Logistics Management
Performance Management
Market Planning
Customer Service
Marketing Strategy
Digital Marketing
Team Management
Financial Management
Planning Manager
Expertise
Customer Relationship Management (CRM)
Expertise in Customer Relationship Management involves developing and implementing strategies to enhance customer interactions and build long-term relationships. This includes understanding customer needs, managing customer data, and using CRM tools to track customer interactions. The goal is to improve customer satisfaction, loyalty, and retention by providing personalized experiences and timely support.
Sales Management
Sales Management expertise encompasses overseeing the sales process from prospecting to closing deals. This involves setting sales targets, developing sales strategies, managing a sales team, and analyzing sales performance. The ability to identify market opportunities, build strong client relationships, and negotiate effectively are key components. Ensuring the alignment of sales activities with overall business goals is also a crucial aspect of this expertise.
Operations Management
Operations Management expertise includes optimizing day-to-day business activities to ensure efficiency and effectiveness. This involves managing resources, streamlining processes, and overseeing the production and delivery of goods or services. A strong focus is placed on improving operational performance through continuous process improvement, quality control, and cost management.
Risk Management
Risk Management expertise involves identifying, assessing, and mitigating potential risks that could impact a business. This includes financial, operational, and strategic risks. The ability to develop risk management plans, implement preventive measures, and respond effectively to unexpected events is crucial. Ensuring business continuity and minimizing potential losses are key outcomes of effective risk management.
Logistics Management
Logistics Management expertise includes overseeing the efficient movement and storage of goods from point of origin to point of consumption. This involves managing supply chains, coordinating transportation, and ensuring timely delivery. The focus is on optimizing logistics operations to reduce costs, improve delivery times, and enhance customer satisfaction.
Customer Service Management
Customer Service Management expertise involves developing and leading customer service teams to deliver exceptional support. This includes implementing customer service strategies, training staff, and monitoring service performance. A strong emphasis is placed on resolving customer issues efficiently, improving customer satisfaction, and building a positive brand reputation through outstanding service.
Marketing Strategy
Marketing Strategy expertise includes creating and executing comprehensive marketing plans that align with business objectives. This involves market research, target audience analysis, and the development of marketing campaigns. The ability to adapt strategies based on market trends, customer feedback, and competitive analysis is crucial for driving brand awareness and business growth.
Digital Marketing
Digital Marketing expertise focuses on leveraging online platforms to reach and engage with target audiences. This includes search engine optimization (SEO), social media marketing, content marketing, and email campaigns. Expertise in this area involves creating data-driven strategies to increase online visibility, drive website traffic, and convert leads into customers.
Financial Management
Financial Management expertise involves overseeing the financial activities of a business to ensure its long-term financial health. This includes budgeting, forecasting, financial analysis, and managing financial risks. The ability to interpret financial data, make informed financial decisions, and align financial strategies with business goals is key to achieving sustainable growth.
Team Management
Team Management expertise involves leading and motivating teams to achieve business objectives. This includes setting goals, providing direction, and fostering a collaborative work environment. Effective communication, conflict resolution, and the ability to inspire and develop team members are essential components of successful team management.